In fact, trust and trust is a problem not only of life in the office, and not even a business as a whole. This is the problem because of which more than one state suffered, not to mention more small groups of people. The establishment of trusting relations is an important part of our life with you, and those who ignore it cruelly pays for this, as the whole Roman Empire once paid for. Consider its example more detailed.
The Roman Empire was created by very hard work, because it is always difficult to start. Rome grew in breadth while people worked together, lived in one idea. And they began to live like this long before doing things went up. While the empire had enemies, it flourished. When there were no enemies, she began to fight with herself, and people ruined their own greed. Everyone will certainly fall into this trap, sooner or later.
Soon, complacency grew in the culture of the Romans. Roman children began to wish one – grow up and become soldiers. It is soldiers, not poets, merchants or sculptors. And the soldiers were certainly arrogant. And now, when they attacked Rome, the empire crumbled.
Inner enmity without setting a trusting relationship played a cruel joke.
Trust is interconnected with human reputation.
How to make her work for herself?
The formation of their reputation
Reputation – the experience of people gained in the process of communicating with you. If you want your reputation to grow, you need to do more than expected from you.
The following trend is noticed in business relations: you gradually begin to do less than people expect from you. When you want to be on top, you show creativity, constantly invent something new. In a word, you do not let yourself forget. And, sooner or later, they begin to expect this from you. And when you make a “break”-you will certainly deceive someone’s expectations. Do not stand still and wait for a kick (updating laws, for example, occur constantly).
Thus, if you need a good reputation, always try to surpass expectations.
What is a spin method and how to “use it”
Before establishing a trusting relationship, it will not be superfluous to use the method that will make even the most stringent criticism more constructive – this is the spin method. He is the best option for influencing subordinates and employees who would help them gradually get rid of their shortcomings and at the same time serve as an incentive to work. After all, quite often about 80% of all conversations of the same manager with subordinates are criticism of the latter. And this does not always give a working incentive, but more often demotivates.
In its structure, spin – the method has 4 main groups of issues that are aimed at motivating a person for certain actions, for example, at the purchase of goods: situational (setting), determination of contact, determining the characteristics of the client’s business; problematic (Problem): focusing the client’s attention on the weak side of his business; Ending (Implication): an offer of possible solutions and benefits from the purchase; Directors (Need – Payoff): The formation of the client’s values and benefits that will push him to make a decision on the purchase of goods.
Another thing that the manager should know is the rules of constructive criticism. If you need to indicate to the employee at his mistake, this is best done in such a form so that he does not take offense. He must really realize that he made a mistake. Thus, the manager does not risk setting up a subordinate against himself and against the whole matter.