The assignment of a certain “star” is an excellent indicator for determining its status. In this case, many factors are taken into account, including the presence of household appliances and various amenities in the room, the presence of a bar and a safe, the area of the number itself, as well as the quality and amount of furniture. However, this criterion for assessing the success of a hotel is the opinion of the guests themselves about how comfortable services provided for them are and whether the declared category of the hotel justifies the spent means. After all, you probably drew attention to the fact that, despite the certain status of a hotel or hotel, people try to read reviews about it to understand what you can actually expect.
Such information is very useful, first of all, for the hotel employees, since they should first be interested in the visitors to be satisfied. Does it really matter which hotels we mention, the hotels of Moscow or the hotel Nikolaev?? It will only be about the ways that hotel personnel use in order to understand and evaluate the effectiveness of their own work.
As a convenient and visual source of information about the dissatisfaction of visitors, observation is used. The staff of any level of responsibility should understand how much the client is satisfied or dissatisfied with the living conditions. There are certain standards for personnel on the basis of which it is tested. If managers notice that the staff are not polite enough, and customers stand for a long time in order to get an answer to a question or request, at the hotel, it becomes clear that customers may no longer use the services of this hotel. So, it is necessary to influence the situation and fix it.
A very convenient and correct way is to survey guests of the hotel, which will allow you to get detailed information about what I would like to change.